Quality

What sets us apart is our commitment to quality. At IIS, we have a dedicated quality department working to ensure that we provide our clients with outstandingly high quality services. Our company has benefited from ISO 9001 certification since 2003 and from ISO 27001 since 2007.

Management System: ISO 9001

In 2003, Ipsos Interactive Services was awarded ISO 9001certification for its Quality Management System.

This certification reaffirms the company's commitment to product, service and corporate excellence and reinforces its market position as one of world's leading providers of Internet based research.
   
Our organization has established, documented, implemented and maintained a Quality Management System.    IIS’ main aim is to deliver high quality services to its clients on a permanent basis and to obtain an increasing level of client satisfaction. We are therefore committed to continuously improving the effectiveness of our production processes, in terms of the speed of delivery and error monitoring.

First ISO 27001 Certified Company

In June 2007, IIS became one of the few ISO 27001 certified companies in the world and the first within the Ipsos Group.

This certification for our Information Security Management System (ISMS) demonstrates that IIS has put in place a system to guarantee the security of information, which meets the standard’s requirements. The system aims to cover the three main issues affecting IIS’ information, namely confidentiality, integrity and availability, and to establish procedures for business continuity in the event of a major disaster.

ISO 27001 certification is critical in enabling our clients to trust online research and provides the main guarantee of a strong partnership. IIS believes that it represents a major step forward in raising the level of quality and IT security within the company.

Lean Six Sigma Initiative

IIS began speeding up its progress towards achieving 100% value & perfect accuracy in its processes by committing heavily to the deployment of a Lean Six Sigma system throughout the entire organization, beginning in 2007.

Lean Six Sigma, the ultimate methodology for process improvement, simultaneously eliminates waste and reduces variation, thereby delivering improved processes with shorter lead times and less errors. Six Sigma is a rigorous and a systematic methodology that uses data and statistical analysis to measure and improve a company's operational performance, practices and systems, by identifying and preventing 'defects' in processes.

The deployment of Lean Six Sigma reduces the workload for management, as processes that are performed faster and with less defects are easy to run and do not require a great deal of managerial time & effort.

Market, opinion and social research standard - ISO 20252

In October 2008, Ipsos Interactive Services was awarded ISO 20252 certification by MQA (Marketing Quality Assurance) certification body. MQA is the market leader for assessing and registering market research companies. Accreditation is awarded by the United Kingdom Accreditation Service (UKAS), thereby enabling market research companies who obtain registration to display the prestigious UKAS 'Crown and Tick' logo.  

Many of the lSO standards are not compulsory, e.g. ISO 20252 - for Market, Opinion and Social Research. On the other hand, a company chooses to apply a norm in order to PROVE that its products or processes comply to worldwide agreed, tested and recognized standards.

The Market Research industry specialists advise MR companies to implement ISO 20252, published in 2006, There’s a growing number of MR companies that implement the ISO standard for Social Opinion and Market Research. 

Aligning with the Market Research principles and reaching the top in the online segment is essential for IIS. According to specialists, applying for a certification in accordance with the new standard on Market, Opinion and Social Research, issued with the ISO stamp - a global standard for a global industry - is a must.