Quality

What sets us apart is our commitment to quality. We pride ourselves with the implementation and certification of three international standards: on quality management- ISO 9001, since 2003, information security -ISO 27001, since 2007, and Market Research- ISO 20252, since 2008.

Management System: ISO 9001

In 2003 Ipsos Interactive Services received the certification of its quality management system of processes, in accordance with the ISO 9001 requirements. 

The implementation of ISO 9001 requirements reaffirms the company's commitment to product, service and corporate excellence and reinforces its market position as one of world's leading providers of Internet-based research.
IIS’ main aim is to deliver high quality services to its clients on a permanent basis and to obtain an increasing level of client satisfaction. We are therefore committed to continuously improving the effectiveness of our processes, in terms of the speed of delivery, error monitoring and process streamlining.

First ISO 27001 Certified Company

In June 2007, IIS became one of the few ISO 27001 certified companies in the world and the first within the Ipsos Group.

The certification of the Information Security demonstrates that IIS has put in place a system to guarantee the security of information, which meets the ISO standard’s requirements. The system aims to cover the three main issues affecting IIS’ information: confidentiality, integrity and availability, and to establish procedures for business continuity in the event of a major disaster.

ISO 27001 implementation is critical in enabling our clients to trust online research and provides the main guarantee of a strong partnership. IIS believes that this is a major step forward in raising the level of quality and IT security within the company.

Market, opinion and social research standard - ISO 20252

IIS is the first online research company certified according to the international standard on Market Research, ISO 20252:2006, by MQA UK.
 

In a few words, the registration to ISO 20252 means:  - Compatibility with the international industry requirements - Trained personnel - Top Quality Access Panels management: standardized recruitment and checking methods, double opt-in opportunity, data protection certification, etc. - Tested and reliable online data collection methodologies - Verifiable and consistent research results on global projects - Full confidentiality of research, etc.

IIS has integrated the requirements of the three standards into a system of processes, policies and controls. The IIS integrated management system is in a re-certification process according to ISO 9001 and ISO 27001.
Aligning with the globally recognized principles on quality management, information security and market research is our first priority for reaching the top of online market research.