Job description:

• The main task is to assure help-desk and support for all Ipsos in-house users
• Provide the first line of contact for customers with uninterrupted access to network resources on offices and around the world
• Provide all the technical support needed (installing, administration, configuring and maintenance) for users
• Installing new systems
• Upgrading customers systems
• Document security incidents for our records. Respond to the organization forwarding the complaint (while abiding by regulations regarding confidentiality). Update incident record in the system
• Log, troubleshoot, and track problems to a successful conclusion
• Ensure that Service Level Agreements (SLAs), IT and security processes are followed at all times

Requirements:

The ideal candidate should have knowledge and abilities:

• Good knowledge of Windows XP/2003 operating systems
• Using common devices, (i.e. modems, PDA’s, Smart phones, laptops, projectors, printers)
• Basic know-how in Windows XP, Office Applications, Exchange, Outlook, and Active Directory (User accounts mamangement, NTFS permissions, security groups management, mailboxes management)
• Desktop Networking (DNS/ TCP/IP)
• Monitoring, Optimization

The candidate will need to be mature with a responsible attitude, and good technical and customer services skills/experience They will also be keen to work in a constantly developing, challenging environment.

OTHERS

• Good knowledge of Internet
• Proven oral and written communication skills and the ability to interact professionally with a diverse group of people
• Ability to work productively in teams
• Attention to details
• Working hours: 16.00 – 01.00 (1 hour lunch break)

We offer a challenging and rewarding work environment, extensive training, and excellent career opportunities in a company with a global vision.

To apply for this position, please e-mail your resume to jobs_bv@ipsos-interactive.com specifying the Ref. Code: IT-BV in the subject line.

Only suitable candidates will be contacted!

All applications for this position will be strictly private and confidential. IIS vouches to respect and protect all the information received, by not disclosing it to third parties and using it exclusively for recruitment and selection purposes.