Responsibilities:

• The main task is to assure help-desk and support for all Ipsos in-house users.
• Provide the first line of contact for customers with uninterrupted access to network resources on offices and around the world.
• The candidate will need to be mature with a responsible attitude, and good technical and customer services skills/experience. They will have the ability to think logically,  with a smart and presentable appearance. They will also be keen to work in a constantly developing, challenging environment.
• Provide all the technical support needed (installing, administration, configuring and maintenance) for users.
• Installing new systems.
• Upgrading customers systems.
• Document security incidents for our records. Respond to the organization forwarding the complaint (while abiding by regulations regarding confidentiality). Update incident record in the system.
• Log, troubleshoot, and track problems to a successful conclusion.
• Ensure that Service Level Agreements (SLAs), IT and security processes are followed at all times.

Requirements:

• Good knowledge of Windows XP/2003 operating systems
• Using common devices, (i.e. modems, PDA’s, Smart phones, laptops, projectors, printers)
• Basic know-how in Windows XP, Office Applications, Exchange, Outlook, and Active Directory (User accounts mamangement, NTFS permissions, security groups management, mailboxes management)
• Desktop Networking (DNS/ TCP/IP)
• Monitoring, Optimization

OTHERS:

• Good knowledge of Internet.
• Proven oral and written communication skills and the ability to interact professionally with a diverse group of people.
• Ability to work productively in teams.
• Attention to details.

If you are interested in applying for this position, please e-mail your resume to jobs_bv@ipsos-interactive.com, the Ref.Code IT-BV in the subject line, or fax it to: 021-312.76.44. This position is based in Brasov office.